Order Processing Time

All orders will ship within two (2) business days from our Los Angeles, CA warehouse, regardless of which shipping carrier you select at checkout. Please keep in mind that this does not include shipping time and shipping carriers can experience delays that are out of our control. We are dedicated to shipping you products of the highest quality, while maintaining safe working conditions for all our employees and contractors. Once your order ships, an email will be sent providing tracking details for your shipment.

Domestic Shipping Information

All domestic shipments will ship UPS Ground. Please see approximate shipping times from our Los Angeles warehouse below.

West Coast-Midwest: 1-3 business days

Midwest-East Coast: 3-5 business days

Keep in mind this is the approximate time it takes to receive your order from the date it was shipped; not the date the order was placed. Once your order ships, an email will be sent providing tracking details for your shipment.

International Shipping Information

We ship to all countries internationally with the shipping courier options of UPS & DHL. International customers may be required to pay duties and taxes on their order. Please contact your local customs office for up-to-date information on fees that may be applied to your order. Katie May is not responsible for any taxes and/or duties that customs require on your order. Any returned or rejected packages due to unpaid duties / taxes may not be eligible for a refund.

Return Policy

For Domestic customers, please visit our Returns Center below:

Katie May Returns Center

For International customers, please follow the below instructions:

Email hello@katiemay.com to start the returns process. Please include your order number, the style/s you want to return, and the email addresses associated with the order. You must notify Katie May via email within thirty (30) days of receipt. Any requests made after thirty (30) days of receipt will be denied.
Once your return request is approved, we will provide you an address to return ship to.

Pack your item/s in all original packaging. Please write down the order number/s on a sheet of paper and include in the package.
Prior to shipping, please note the tracking number on the label, as this number will allow you to track the progress of your return to Katie May.
Please return ship to the address provided.

Return Policy for Warehouse Sale Items

All items included in the warehouse sale are final sale - no returns, exchanges, or refunds will be accommodated.

Return Policy for Veils

For hygienic reasons, all veils are non-returnable, non-refundable and non-exchangeable.

Return Policy for Evening & Little White Dresses

All full-price Evening & Little White Dresses are returnable within thirty (30) days of receipt. Items must NOT be worn, altered or washed. If the return ribbon is tampered with, we will NOT accept the return. Please be careful of makeup, deodorant, self-tanner and animal hair rubbing off onto the garment. Items returned NOT matching the original condition item was sent and/or damaged will NOT qualify for a refund and will be returned back to the customer at the customer’s expense.

Shipping and handling charges are the responsibility of the customer and are NON-refundable. For domestic shipments, we provide a return label. Return shipping costs will be deducted from your return. Packages that arrive C.O.D. may be denied or the C.O.D. amount will be deducted from your return.

Refunds

After your return package is delivered back to our office, please allow seven (7) business days to be processed through our quality control. Once your return is processed and your refund is issued, you will receive a confirmation refund email. Please note your refund may take several business days to appear in your account depending on your financial institution.

Exchanges

In order to service you most effectively, we do not offer exchanges. Instead, you must return your original order and place another order securing the style/color/size you would like to purchase.

Processing Time

Please allow seven (7) business days from when your return is delivered to our warehouse to process. Once your return is processed, you will receive a confirmation email.