Congratulations on an #aMAYzing purchase! We hope you love everything you have received. If you don’t, we totally get it - please read through this page carefully to see how to proceed with next steps.
Return Policy for SALE ITEMS
All sale items are final sale - no returns, exchanges or refunds.
Return Policy for MASKS & VEILS
For safety and hygienic reasons, all MASKS & VEILS are NON-RETURNABLE, NON-REFUNDABLE and NON-EXCHANGEABLE.
Return Policy for BRIDAL
Bridal Box & Sample Gown
Refund Terms: After sample gown and bridal box are returned in satisfactory condition, if customer decides not to proceed with ordering the bridal gown, Katie May will refund the initial deposit less the sample shipping costs. Please allow up to seven (7) business days for the credit card refund to be processed and visible on your bank statement.
Return Policy: Once the bridal contract has been signed and the 50% deposit placed, there are absolutely no refunds allowed. If a customer has decided to not move forward after the contract has been signed and deposit processed, but prior to the shipment of the bridal gown, the remaining balance will not be charged, the order will be forfeited and become property of Katie May, and the deposit will not be refunded.
Return Policy for EVENING, DAY & LITTLE WHITE DRESSES
Shipping and handling charges are the responsibility of the customer and are NON-refundable. For domestic shipments, we provide a return label. Return shipping costs will be deducted from your return. Packages that arrive C.O.D. may be denied or the C.O.D. amount will be deducted from your return.
To return an item back to Katie May, please:
- Email email@example.com to start the returns process. Please include your order number, the style/s you want to return, and the email addresses associated with the order. You must notify Katie May via email within fifteen (15) days of receipt. Any requests made after fifteen (15) days of receipt will be denied.
- Domestic Shipments: Once your return request is approved, we will send you a return label to ship back your item/s.
- International Shipments: Once your return request is approved, we will provide you an address to return ship to.
- Pack your item/s in all original packaging, and affix the mailing label to the top of the package.
- Please write down the order number/s on a sheet of paper and include in the package.
- Prior to shipping, please note the tracking number on the label, as this number will allow you to track the progress of your return to Katie May.
- Domestic Shipments: Drop off package at nearest UPS shipping center or schedule a pickup through the UPS website.
- International Shipments: Please return ship to the address provided.
After your return package is delivered back to our office, please allow seven (7) business days to be processed through our quality control. Once your return is processed and your refund is issued, you will receive a confirmation refund email. Please note your refund may take several business days to appear in your account depending on your financial institution.
In order to service you most effectively, we do not offer exchanges. Instead, you must return your original order and place another order securing the style/color/size you would like to purchase.
Please allow seven (7) business days from when your exchange is delivered to our warehouse to process. Once your exchange is processed, you will receive a confirmation email.