Congratulations on an #aMAYzing purchase! We hope you freaking love everything you have received. If you don’t, we totally get it - please read through this page carefully to see how to proceed with next steps.
Return Policy for MASKS & VEILS
For safety and hygienic reasons, all MASKS & VEILS are NON-RETURNABLE, NON-REFUNDABLE and NON-EXCHANGEABLE.
Return Policy for Bridal
Return Policy for EVENING, DAY & LITTLE WHITE DRESSES
EVENING, DAY & LITTLE WHITE DRESSES are RETURNABLE. Items must NOT be worn, altered or washed. If the return ribbon is tampered with, we will NOT accept the return. Please be careful of makeup, deodorant, self-tanner and animal hair rubbing off onto the garment. Items returned NOT matching the original condition item was sent will NOT qualify for a refund and will be returned back to the customer at the customer’s expense.
Shipping and handling charges are the responsibility of the customer and are NON-refundable. For domestic shipments, we provide a return label. Return shipping costs will be deducted from your return. Packages that arrive C.O.D. may be denied or the C.O.D. amount will be deducted from your return.
To return an item back to Katie May, please:
- Email firstname.lastname@example.org to start the returns process. Please include your order number, the style/s you want to return, and the email addresses associated with the order. You must notify Katie May via email within fifteen (15) days of receipt. Any requests made after fifteen (15) days of receipt will be denied.
- Domestic Shipments: Once your return request is approved, we will send you a return label to ship back your item/s.
- International Shipments: Once your return request is approved, we will provide you an address to return ship to.
- Pack your item/s in all original packaging, and affix the mailing label to the top of the package.
- Please write down the order number/s on a sheet of paper and include in the package.
- Prior to shipping, please note the tracking number on the label, as this number will allow you to track the progress of your return to Katie May.
- Domestic Shipments: Drop off package at nearest UPS shipping center or schedule a pickup through the UPS website.
- International Shipments: Please return ship to the address provided.
After your return package is delivered back to our office, please allow seven (7) business days to be processed through our quality control. Once your return is processed and your refund is issued, you will receive a confirmation refund email. Please note your refund may take several business days to appear in your account depending on your financial institution.
In order to service you most effectively, we do not offer exchanges. Instead, you must return your original order and place another order securing the style/color/size you would like to purchase.
Please allow seven (7) business days from when your exchange is delivered to our warehouse to process. Once your exchange is processed, you will receive a confirmation email.