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Congratulations on an #aMAYzing purchase! We hope you love everything you have received. If you don’t, we totally get it - please read through this page carefully to see how to proceed with next steps.

Please read through our terms below to see if your item qualifies for a return.

For Domestic customers, please visit our Returns Center below:

Katie May Returns Center

For International customers, please follow the below instructions:

  1. Email hello@katiemay.com to start the returns process. Please include your order number, the style/s you want to return, and the email addresses associated with the order. You must notify Katie May via email within fifteen (15) days of receipt.  Any requests made after fifteen (15) days of receipt will be denied.
  2. Once your return request is approved, we will provide you an address to return ship to.
  3. Pack your item/s in all original packaging. Please write down the order number/s on a sheet of paper and include in the package.
  4. Prior to shipping, please note the tracking number on the label, as this number will allow you to track the progress of your return to Katie May.
  5. Please return ship to the address provided.

 

Return Policy for SALE ITEMS

All sale items are final sale - no returns, exchanges or refunds.

Return Policy for MASKS & VEILS

For safety and hygienic reasons, all MASKS & VEILS are NON-RETURNABLE, NON-REFUNDABLE and NON-EXCHANGEABLE.

Return Policy for BRIDAL

Bridal Box & Sample Gown

Refund Terms: After sample gown and bridal box are returned in satisfactory condition, if customer decides not to proceed with ordering the bridal gown, Katie May will refund the initial deposit less the sample shipping costs. Please allow up to seven (7) business days for the credit card refund to be processed and visible on your bank statement.  

Final Gown

Return Policy: Once the bridal contract has been signed and the 50% deposit placed, there are absolutely no refunds allowed. If a customer has decided to not move forward after the contract has been signed and deposit processed, but prior to the shipment of the bridal gown, the remaining balance will not be charged, the order will be forfeited and become property of Katie May, and the deposit will not be refunded.

Return Policy for EVENING, DAY & LITTLE WHITE DRESSES

All full-price EVENING, DAY & LITTLE WHITE DRESSES are RETURNABLE. Items must NOT be worn, altered or washed. If the return ribbon is tampered with, we will NOT accept the return. Please be careful of makeup, deodorant, self-tanner and animal hair rubbing off onto the garment. Items returned NOT matching the original condition item was sent and/or damaged will NOT qualify for a refund and will be returned back to the customer at the customer’s expense.

Shipping and handling charges are the responsibility of the customer and are NON-refundable. For domestic shipments, we provide a return label. Return shipping costs will be deducted from your return. Packages that arrive C.O.D. may be denied or the C.O.D. amount will be deducted from your return.

Refunds

After your return package is delivered back to our office, please allow seven (7) business days to be processed through our quality control. Once your return is processed and your refund is issued, you will receive a confirmation refund email.  Please note your refund may take several business days to appear in your account depending on your financial institution.  

Exchanges

In order to service you most effectively, we do not offer exchanges.  Instead, you must return your original order and place another order securing the style/color/size you would like to purchase.

    Processing Time

    Please allow seven (7) business days from when your exchange is delivered to our warehouse to process. Once your exchange is processed, you will receive a confirmation email.