BRIDAL BOX PROCESS
Place an Order
The first step is to complete your bridal box order on our website.
Once your bridal box order has been successfully processed, you will receive a confirmation email and your credit card will be charged a REFUNDABLE $350.00 USD per gown ordered, plus a NON-REFUNDABLE shipping fee.
Please note that you are unable to order more than two (2) gowns per bridal box.
Your bridal box will be shipped within two (2) weeks of placing your order.
We ship our samples with signature required and the deliveries are made during working hours. Once the package has shipped, we are unable to change the delivery address and we will not extend the designated dates you have with the sample due to late deliveries of the package. Please make sure that someone will be available to sign for the package at the street address listed on your order.
Once your bridal box has shipped, you will receive tracking information so you are able to excitedly monitor it's progress to you.
During the course of your loan, you will enjoy a complimentary thirty (30) minute virtual fitting with one of our stylists to review the gown/s fit, adjustments, and to receive answers to any question you may have.
Please note the virtual fitting is not mandatory, but highly encouraged.
Return to Sender
Follow the checklist included in your bridal box and return ship the box and contents back to us within the established time frame of three (3) days.
The bridal box has the ability to reseal without any additional packaging material, and the returns label is included in your shipment for a very easy and painless return.
Reimbursement of Deposit
Once your bridal box has been received back, our Quality Control team will review the gown/s returned and you will then be issued the REFUNDABLE deposit.
Please note that the refund will be on the $350.00 USD deposit per gown/s, and NOT on the shipping.
The entire bridal box process takes approximately three (3) weeks from the date you place your bridal box order to when you are refunded.
If you decide to proceed with placing your bridal gown order, please note all gowns take ten (10) weeks to produce. If you need your gown sooner, we offer two (2) week rushes for a flat fee of $375.00.